Our audience has spoken. Here are this past week’s trending stories.

A successful go-live does not always mean an organization is ready to manage what comes next. One of our Contributing CIOs examines the ownership gap that can appear after a vendor steps away, including the knowledge, governance and internal capabilities teams need to operate, secure and improve the technology on their own.

An authentication configuration issue caused widespread service interruptions across Microsoft’s workplace platform on August 31. Email connectivity returned roughly 12 hours later, though search capabilities required additional recovery time.

Gartner Analyst Georgia O’Callaghan explains why traditional dashboards are falling short and how AI is changing the way employees interact with data. She looks at conversational tools, agentic analytics and what CIOs need to consider as dashboards take on a new role in decision-making.

Prabash Coswatte steps in as Chief Information Officer after overseeing store operations and IT at Heritage Grocers Group. His retail technology background also includes CIO posts at Cardenas Markets and Vallarta Supermarkets, along with an enterprise program management role at 99 Cents Only Stores.