WHAT CIOS SHOULD PROTECT
What happens when software that once took a team a year can suddenly be built over a weekend?
Contributing CIO Jerry Heinz argues that easier software development should change where CIOs focus their attention and investment. Customer trust, years of operating data, financial strength and key partnerships are much harder to recreate, and may become even more valuable as building software gets easier.
Check Every AI Investment Against Four Blind Spots
AI wired into company drives answers confidently from the closest match, including last year's pricing sheet. In this replay, Rick Nucci, CEO and Cofounder of Guru, shows how a context layer routes each question to verified knowledge with a named owner. One customer cut context tokens by 5x. He also covers adoption and knowledge ownership.
CxOs ON THE MOVE
Premier League Scores New Technology and Data Chief
The Premier League has tapped Simon Pakenham-Walsh as Chief Technology and Data Officer, bringing technology and data under his leadership. The former River Island CIO joins the League after holding technology leadership roles across retail and consumer brands.
Keurig Dr Pepper Has a New CIO on Tap
Keurig Dr Pepper has tapped Chip Wentz as Senior Vice President and Chief Information Officer after two months in the role on an interim basis. Wentz will also serve as CIO of the future Beverage Co. as KDP prepares to separate into two companies.
EXECUTIVE RESEARCH
Does the CIO Title Still Fit?
Technology leadership has expanded, bringing new titles and modifiers into the executive suite. Share your perspective on whether they add clarity or confusion and what ultimately defines the senior technology leader.
LEADERSHIP
How AI Is Changing the CIO Mindset
AI is challenging some of the assumptions technology leaders have relied on for years. New research looks at how CIOs can approach uncertainty, question familiar ways of working and make decisions when previous experience offers fewer answers.
INSIDE CARMAX’S Q2 EARNINGS CALL
CarMax reported a strong fiscal Q2, with sales rising 19% to $7.9 billion, used unit comparable sales up 13% and diluted EPS climbing 81%.
The company is also putting new technology to work across the customer journey. AI voice technology now handles 100% of inbound calls to stores and its customer experience center, while CarMax continues to refine its vehicle pricing algorithms with more local-market data.
Digital improvements and leadership changes are also bringing AI, data science, pricing and the customer journey closer together. Read more →
