Hey TNCR, happy Wednesday!
Before you jump into today’s EMB, we’ve got a quick 1, 2, 3 for you:
1. We’re rolling out new polls every week for the TNCR Executive Research community. More voices = better insights. Jump in, climb the leaderboard, and join leaders like yourself in driving the conversation.
2. The on-demand recording from our latest TNCR LIVE! webinar is now available. Take a look at the conversation you missed (or rewatch your favorite moments).
3. We’re excited to welcome back our affiliate partner, Adaptive Security! They are the first security awareness platform built to stop AI-powered social engineering. A little more about them below… Or check out their platform here.
Okay… NOW you can jump in! 😁
Why Most AI in Infrastructure and Operations Never Scales
Most of the conversation around AI in infrastructure and operations (I&O) right now sounds the same, with pipelines, copilots, and automation layers all moving forward in parallel. But if you spend time with teams actually running it, a different pattern shows up pretty quickly.
There’s a quiet sorting happening.
Some of the work sticks. It gets used, it holds up, and over time, it just becomes part of how things run. Other pieces don’t break, but they don’t settle either. They stay in that “almost useful” state, where they’re hard to justify expanding but not bad enough to shut down.
Gartner’s latest data puts numbers to that split.
Only 28% of AI use cases in I&O are fully meeting ROI expectations, while 20% fail outright. The rest sit in that middle ground, exactly where most teams feel the drag.
That’s where a lot of the real work is now, deciding what in the current mix actually earns the right to stay. Keep reading…
Virgin Atlantic Taps New CDIO to Navigate Digital Strategy
Virgin Atlantic has appointed Alex Alexander as Chief Digital and Information Officer, as the airline advances its digital transformation program.
Alexander brings more than 20 years of experience across aviation, retail, and AI-led platforms. He joins from XOOTS, where he was Founder and CEO, developing AI solutions for talent recruitment. Keep reading…
RESOURCE HUB
Today's phishing attacks involve AI voices, videos, and deepfakes of company executives.
Adaptive Security is the first security awareness platform built to stop AI-powered social engineering.
Adaptive protects your team with:
AI-driven risk scoring that reveals what attackers can learn from public data.
Deepfake attack simulations featuring your own executives.
Interactive, customizable training content.
UK Seeks Deeper Ties With Anthropic After Pentagon Rift
The UK government is stepping up efforts to bring Anthropic closer to London, using a mix of policy outreach and investment proposals.
This push follows tensions between the AI company and the US Department of Defense, creating an opening for other countries to engage more directly with the firm.
Officials in London are operating with a clear limitation because the UK lacks a domestic AI lab on par with leading US companies. Their approach focuses on bringing those firms into the country, growing their presence locally, and integrating them with the UK’s research base, workforce, and institutions. Keep reading…
More of TNCR
CIO Jim Chilton’s perspective makes clear that AI investments cannot be treated as a single category but must be managed in distinct phases, from early learning to testing to full-scale deployment, each with different risks and accountability.
A recent TNCR Executive Research poll highlights how AI is beginning to reshape expertise in ways that will materially impact how organizations build capability and competitive advantage.
An internal error at Anthropic exposed parts of Claude Code’s source, revealing product details and raising concerns about trust, oversight, and competitive risk.
Chewy closed fiscal 2025, reporting fourth-quarter net sales of more than $3.26 billion and full-year net sales of more than $12.6 billion.
AI is shifting organizations from human-controlled decisions supported by passive systems to ones where intelligent systems act on their own, forcing a rethink of authority and accountability.
AMPLIFY THE VOICE OF THE CIO!
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