66 CxOs ON THE MOVE
Target, Victoria's Secret, Marriott, DHS, Trader Joe's...
There are plenty of new chapters to celebrate in this month’s CxOs On the Move.
Our latest roundup features 66 technology executives stepping into CIO, CTO, CISO, AI, data, and digital roles across a wide range of industries. Each brings a unique career path to their new role, making for another impressive group of technology leaders to recognize this month.
Congratulations to everyone on their new roles! See who else made a move →
How to Scale Automation Without Losing Customer Confidence
AI agents might be taking over a massive share of customer operations, but brands face a critical hurdle: automation is scaling faster than trust. While organizations estimate that AI agents now handle half of their current customer service interactions, they expect that number to rise to 63% by 2027. And yet, while many business dashboards boast 'instant response times,' the real-life experience for customers often leaves something to be desired. More often than not, users are deeply unsure about whether they can trust these systems to actually solve their problems. Read the report.
ARTIFICIAL INTELLIGENCE
Qualcomm Lands Multi-Generation AI Chip Deal With Amazon
The companies have struck an agreement to develop customized silicon for AWS data centers, starting with chips designed for AI inference. They will also work together on optical connections designed to handle the growing bandwidth needs of AWS data centers.
EXECUTIVE RESEARCH
Access Reporting and Audit Readiness
A TNCR community member is seeking practical advice from technology leaders who have implemented or evaluated IGA tools, access reviews, or other ways to improve visibility across applications that do not integrate cleanly with Microsoft Entra. Share what worked for your organization.
CIO PERSPECTIVE
The AI (R)evolution – Convinced? Confused? or (Still) Hallucinating?
Contributing CIO Vineet Rao challenges leaders to look past AI licenses, pilots and polished roadmaps and take a more honest look at what is happening inside their organization. He examines the gap between widespread adoption and measurable value, along with the consequences of leaving critical decisions unresolved.
CHINESE HACKERS RUN AI ON STOLEN NETWORKS
Google says China-linked hackers are moving from basic AI prompting to agents that automate large portions of cyber intrusions. Some campaigns can now be conducted in less than six hours, reducing the time human operators need to spend actively hacking.
Hackers are also installing open-source AI models on compromised cloud networks, allowing them to avoid commercial services that could monitor their activity or enforce safeguards.
One group tracked since 2023 has also targeted proprietary AI research in North America. China’s embassy rejected the hacking allegations. Read more →
